Terms & conditions
We offer refunds/exchanges on all ready to ship orders. We offer exchange only for any custom/collection & design your own orders as long as we receive back in its original condition. If your not completely happy with your order after you have received, we can make amendments free of charge. The shipping fees to be paid by the customer.
PAYMENTS
Fabulace Beauty can only process orders through our website or at consultation once full payment or the deposit payment has been received. When ordering a custom lace wig we accept a deposit payment and then clients can pay the remaining balance before sending out your order. A receipt will be emailed once payment is confirmed and received.
We offer 10% discount for clients with medical hair loss and no vat (Vat is charged to UK clients only). Please see our contact us page for more information.
REFUNDS AND EXCHANGES
For custom, collection and design your own orders pictures will be emailed before sending to confirm your happy with your order, after you have confirmed your order will be sent to you and tracking details emailed. If for any reason you are not happy with the colour of your order after receiving we can only amend the colour or offer an exchange, we do not offer refunds.
Once you have received your unit you will need to inspect it by trying it on, making sure the goods fits you correctly and adheres to your order specifications. Please make sure the unit is correct to your specifications before cutting the lace.
DO NOT cut the lace if you are not happy with your goods. Once the lace is cut off the unit we will not be able to exchange or refund the goods.
Please note we can not process any refund or exchange until we receive and inspected the unit. You the customer are responsible for all exchange, adjustment or refund shipping costs. We advise all customers to post their orders using Special Recorded signed for or DHL and to inform us of the tracking number, as we will not be held responsible for any lost exchanges or returns. We will only process an exchange or refund once the goods have been received and inspected, please allow approximately 5 working days for your refund to be processed. Refunds may take 3/5 working days to be received back into your account after processed.
IMPORTANT - Please include your name on the delivery packaging when returning back for a refund or exchange. Please used DHL if returning overseas. If we receive packages with no name or details we will not able to process any return/exchange or repair until notified who the package is from.
If you require a refund or exchange, the goods will need to be sent back to Fabulace Beauty's office address in its original state. All return shipping fees are to be paid by the customer. Any custom fees/taxes need to be paid by the customer.
If we receive your unit and it has been adjusted and is not in its original condition, we will not exchange, adjust or refund your goods and will inform you and post back your original order. Postage costs will need to be paid by customer in advance.
GUARANTEES
Our goods do not come with any guarantees. Our lace wigs can last for approximately 1 year or longer if worn glueless, although the timescale depends on how well the unit is looked after and how often it is worn. When worn consistently every day and night your unit can last around 10 -12 months if looked after correctly.
Please be aware that the hair on the unit will eventually become thinner. We advise you to purchase a TDI Knot sealer which seals the knot to help your unit last longer. If for some reason your order has a fault, this we be apparent within the first few weeks of wearing your unit. Please notify us of any problems through email straight away.
If there is a fault with your unit within the first 4/5 months after the date of delivery we offer a free repair/refill or a replacement depending on the fault. If the unit is sent for a repair we can not offer a replacement wig while units are being repaired/refilled. We offer this service as we want every client to be happy with their purchase, this is very important to us.
If a unit is sent for a repair/refill it is the clients responsibility to ensure they have another unit to wear while their unit is being refilled/repaired. It is the clients responsibility to inform us straight away if there are experiencing any problems.
We always advise clients to have at least two units to wear to help prolong the life of your units. As our units are hand tied they are very delicate and require to be looked after well.
We make all efforts to make sure your order is accurate and up to our customers expectations. If you have any queries please do not hesitate to contact us at info@fabulacebeauty.com
CANCELLATION
You have the right to cancel a custom or collection orders within 24 hours once an order has been placed. Confirmation of cancellation must be emailed to info@fabulacebeauty.com