FAQ
HOW TO KNOW MY CORRECT CAP SIZE
It is important to order in your correct cap size to ensure you receive the most natural and comfortable fitting wig. To help guide you please see our CAP SIZE CHART.
CAN I GET A REFUND OR EXCHANGE IF MY ORDER IS NOT SUITABLE?
We offer refunds and exchanges on our ready to ship wigs and offer exchanges on our custom wigs. Refunds and exchange can only be processed as long as the order is in its original condition and packaging. Please see our RETURN POLICY.
WHEN WILL THE WIG I'M WANTING TO PURCHASE BE BACK INSTOCK?
We try our best to upload new ready to ship wigs every month. Unfortunately we can't confirm when we will have the same wig in stock, although we do offer our DESIGN YOUR OWN service where you can receive a custom colour wig in 2-3 weeks.
HOW IS THE HAIR LENGTH MEASURED?
We measure the hair length on our wigs from the roots at the middle parting to ends.
Shipping
Fast shipping
We offer FREE WORLDWIDE SHIPPING. Our goods are safely shipped by Royal Mail Special Delivery to the UK and DHL Express for International orders. All our goods are delivered using tracked and signed allowing you to track your order. Tracking details are emailed once payment has been received and your order has been dispatched.
Returns
We offer refunds/exchanges on all our ready to ship wigs as long as we receive back in the original condition and packaging. If requesting a refund the shipping fee paid by us will be deducted. For custom and design your own orders we offer exchanges. Please our RETURN POLICY.
Get in touch
We are happy to any questions you may have, you can contact us through email or give us a call. We look forward to hearing from you : )
