Fabulace Beauty can only process any stock orders through our website once full payment has been received. Klarna is available on our website, allowing customers to pay in 3 payments or in 30 days interest free.
Our website accepts Visa Debit and credit card payments.
Please email info@fabulacebeauty.com with any queries.
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VAT for UK customers only
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If you live in the UK and have alopecia, are receiving chemotherapy, or have a medical condition causing your hairloss which has been confirmed by your GP, you are entitled to be VAT exempt (currently at 20%). By providing a valid VAT exemption certificate we can remove the VAT charge at the checkout. Please be aware there will be penalties to be paid if making a false declaration.
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VAT EXEMPTION FORM:
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Please fill in and sign, then email us a copy of the last page.
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REFUNDS & EXCHANGES
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We offer refunds/exchanges on our stock/ready to ship units as long as we receive back in the same condition and packaging. For custom or collection orders we can only offer an exchange. All customers will need to notify us by email within 3 days of receiving their order to be able to receive a refund/exchange.
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Customers will need to inform us if they would like to return their order and include their name and address within the package. Please always send back with the same courier as received to stop any custom charges.
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- Once you have received your lace wig/hair piece you will need to inspect it by trying it on, making sure the goods fits you correctly and adheres to your order specifications. Please make sure the lace wig/hair piece is correct to your specifications before cutting the lace.
· DO NOT CUT the lace if you are not happy with your goods. Once the lace is cut of the lace wig/hair piece we will not exchange or refund the goods.
If you purchase a stock/ready to ship unit and decide you are not happy with the goods, we will only exchange or refund up to 5 days from receipt of delivery or purchase only if the lace has not been cut and the goods are still completely in its original state and packaging. Please note we can not process any refund or exchange until we receive and inspected the lace wig/hair piece.
If you require a refund or exchange, the goods will need to be sent back to Fabulace Beauty's office address in its original state.
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If we receive your lace wig/hair piece and it has been adjusted and is not in its original state, we will not exchange, adjust or refund your goods and will inform you and post back your original order. Postage costs will need to be paid by customer in advance.
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Original state; hair or lace wig has been altered in any way, for example the hair or lace has been dyed, highlighted, cut and is not the original texture. If the lace has been altered or cut we will not exchange, adjust or refund your lace wig.
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You the customer are responsible for all exchange, adjustment or refund shipping costs. We advise all customers to post their exchange or refund through DHL outside the Uk and Special Recorded Delivery within the UK. Please inform us of the tracking number, as we will not be held responsible for any lost exchanges or returns. We will only process an exchange or refund once the goods have been received and inspected, please allow approximately 2 working days for your exchange or refund to be processed.
Please email info@fabulacebeauty.com or call 07548835091
