Return policy
REFUNDS AND EXCHANGES
For custom and design your own orders, pictures will be emailed before sending to confirm your happy with your order. After you have confirmed, your order will be sent to you and tracking details emailed. If for any reason you are not happy with the colour of your order after receiving we can only amend the colour or offer an exchange, we do not offer refunds.
Once you have received your unit you will need to inspect it by trying it on, making sure the goods fits you correctly and adheres to your order specifications. Please make sure the unit is correct to your specifications before cutting the lace.
DO NOT cut the lace if you are not happy with your goods. Once the lace is cut we will not be able to exchange or refund the goods.
Please note we can not process any refund or exchange until we receive and inspected the order, please allow approximately 3 working days for your refund to be processed. You the customer are responsible for all exchange, adjustment or refund shipping costs. We advise all customers to post their orders using Special Recorded signed for in the UK or DHL for international orders and to inform us of the tracking number. We will not be held responsible for any lost exchanges or returns. Refunds may take 3/5 working days to be received back into your account after processed.
IMPORTANT - Please include your name on the delivery packaging when returning back for a refund or exchange. If we receive packages with no name or details we will not able to process any return/exchange or repair until notified who the package is from.
If you require a refund or exchange, the goods will need to be sent back to Fabulace Beauty's office address in its original state. All return shipping fees are to be paid by the customer. Any custom fees/taxes need to be paid by the customer.
If we receive your unit and it has been adjusted and is not in its original condition, we will not exchange, adjust or refund your goods and will inform you and post back your original order. Postage costs will need to be paid by customer in advance.
( Pictures of a wig 8 months old sent for a recolour to the roots )
Refill & recolour service
Over time the hair on your unit will become thinner with wear. This will differ for each client as it is dependant on how often the unit is worn and how the unit is looked after. We offer a refill service for our Fabulace wigs as long as the unit is still in good condition. To confirm this service is suitable for your unit pictures will need to be emailed to us.
We offer a recolour service for our Fabulace wigs. During the summer months and with wear, the hair on your unit can lighten overtime if your unit is a custom colour and not a natural virgin hair colour. Our recolour service allows us to refresh the colour of your unit or even change the colour completely if you desire. Our recolour service is £160.00 (exc shipping) and takes approximately 2-3 weeks.
If you require a refill service the unit will also need to be coloured, the cost for this service is approximately £280.00 (exc shipping) and takes around 10-12 weeks. The price for our refill & recolour service can differ depending on the area and the length of hair needed for the refill.
Please click the link below with any questions you have regarding our refill & recolour service.